Sr. Executive - Quality Assurance

Job Description: Senior Executive – Quality Assurance

Location: Bhimadole

Job Responsibilities:
1. Responsible for conducting annual internal QMS audits, MRM and periodic QMS document reviews.
2. Support Cross-Functional Team (CFT) members in Quality Improvement initiatives (e.g., customer complaints,  Integrated Management System (IMS) implementation, in-process quality abnormalities, New Product Development (NPD)), ensuring effective and efficient task completion.
3. Responsible for leading, supporting, and participating in Failure Cost Reduction projects across the plant, and other quality-related activities such as 4M change management and handling of internally or externally initiated Quality Alerts (IQALs).
4. Support Department Leader on customer complaint handling with After Sales Service, including providing on-site support when necessary.
5. Responsible for collaborating with cross-functional teams to investigate customer complaints,Internal Quality Alerts (IQAs), and internal/external audit findings to identify the root causes and follow up on implementation of corrective and preventive actions.
6. Report and track corrective and preventive actions (using 4Q / A-PDCA methodology) to After Sales Service and Customer Service.
7. Review new product testing reports from Plant Quality Control (QC) and submit them to Asia Fixture QA.
8. Support Department Leader for approving limited samples from both plant internal production and suppliers (excluding OEM/ODM & Key Components suppliers), in collaboration with the Marketing team.
9. Responsible for performing Risk Management of critical customer complaints, including those involving Government compliance issues.
10. Continuously improve working procedures related to the Integrated Management System (IMS).
11. Responsible for organizing and driving monthly Voice of Customer (VOC) meetings.
12. Drive the integrated management system to ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards.
13. Participate in monthly Quality Review Meetings among Asia QA, plant, and IDC teams when necessary.
14. Organize a cross-functional team to address updates to country or industry quality standards mandated by the government.

15. Provide training on quality standards to plant QA and QC teams.
16. Following the SDCA cycle as per the company standards (such as leader standard work).

  Strategic Responsibilities:
1. Coordination with all manufacturing department heads and regional teams.
2. Develop & support for implementing strategies for continuous quality improvement and Failure cost reduction.

Internal Stakeholders:
● Functional Leaders, Team Leaders, EHS, and all levels of Associates.

External Stakeholders:
1. Contact with suppliers/vendors to exchange information regarding component status, costs, design, or timing.
2. Contact with consultants and outside engineers/firms to exchange information regarding project status, product design, materials, or processes.
3. Attend engineering/manufacturing operation trade shows and seminars to investigate new materials, products, and processes.

Required Skills and Capabilities:
1. Team management.
2. Knowledge of 7 QC tools
3. Strong, structured problem-solving and analytical skills
4. Microsoft /Google Suite
5. Knowledge of functional and dimensional training related to Ceramic Products.
6. Knowledge of visual Standards
7. Good knowledge of country standards & IMS systems

Academia:
- Bachelor’s degree / Ceramic Engineering.
Preferred Industrial Background:
- Ceramic Industries.
Professional Experience:
- At least 5+ years’ experience in the QC/QA domain.
Designation: Senior Executive, Quality Assurance
Reporting to: Leader-Quality Assurance