LIXIL is a global company with Japanese roots, present in 150 countries and employing more than 53,000 people. Our products make everyday life easier for over 1 billion people worldwide. Our mission is: “Making better homes a reality for everyone, everywhere.”
Our main business divisions:
- Water Technology: Bathroom and kitchen solutions featuring iconic brands such as Grohe, INAX and American Standard
- Housing Technology: Windows, doors and building materials
- Living Solutions: Kitchen systems and interior design solutions
Grohe is LIXIL’s premium brand, representing quality, technology, design and sustainability. Our products are recognized worldwide and stand for outstanding “Designed and engineered in Germany” craftsmanship.
In our Budapest office, located in Graphisoft Park (District III), we are seeking a dedicated Customer Service, Warranty & Technical Training Specialist who will oversee the full GROHE warranty system, ensure strong service provider coverage, manage local product certification, support spare parts distribution, operate and improve internal service processes, and deliver technical trainings and provide hands‑on field support to our service partners.
Key Responsibilities:
- Oversee and operate the GROHE warranty system, ensuring fast and accurate claim handling
- Ensure service provider coverage and maintain high service quality standards
- Improve customer satisfaction through process optimization and KPI monitoring
- Manage and support local product certification processes with HQ
- Ensure availability and distribution of GROHE spare parts (within and outside warranty)
- Operate and improve internal service systems, support colleagues and service partners
- Organize and deliver technical trainings for installers, technicians, and partners
- Conduct field visits, audits, and provide hands‑on support for service partners
Requirements:
- Technical affinity or service-related experience (plumbing, installation, mechanical/electrical knowledge is a plus)
- Native Hungarian speaker with proficient English skills (both written and spoken)
- Confident use of MS Office or Google Workspace
- Customer‑focused mindset with strong communication skills
- Analytical thinking and structured working style
- Ability to learn technical topics quickly
- Team player with strong problem‑solving capabilities
- Willingness to travel within the region
Why Join GROHE?
- We offer a competitive compensation package and a company car
- Stable international brand and long‑term career perspective
- Supportive team environment with strong cooperation across Eastern Europe
- Your work has a direct impact on customer satisfaction and product experience in the market
