Systems Engineer - Global IT Operations Center

177

IMEA (India, Middle East, Africa)
India
LIXIL INDIA PVT LTD
Employee Assignment
Not remote
Full Time
2 June 2025

A HOME FOR EVERYONE.

Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere.

We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.

A home for everyone.


Systems Engineer

This is a 6 day a week, and 3 shifts role.

Responsibilities

  • Continuously monitor system alarms from all kinds of IT Services such as Network, Server, Cloud etc. in LIXIL
  • Respond to critical and major system alarms on a 24x7 basis
  • Follow documented processes and procedures to resolve common issues related to software, hardware, and networks
  • Escalate complex or unresolved issues to Tier 2 or Tier 3 support as needed
  • Maintain accurate and detailed records of user interactions and troubleshooting steps in the ticketing system
  • Provide monitoring and KPI reports regularly and upon request
  • Ensure adherence to SLAs (Service Level Agreements) and other performance metrics
  • Participate in training and development to stay updated on new technologies and procedures
  • Collaborate with other Digital team members to ensure seamless support operations
  • Set up and maintain alarm monitoring tools and KPI dashboard under the supervision of senior engineers
  • Handle and solve IT incidents related to IT Services such as Network, Server, Cloud etc. by referring SOPs or KEDB (Know Error Database)
  • Handle and solve IT tasks related to IT Services such as Network, Server, Cloud etc. by referring SOPs or KEDB (Know Error Database)
  • Graduation or equivalent; a degree in Information Technology or a related field is a plus

Requirements

  • Graduation or equivalent; a degree in Information Technology or a related field is a plus
  • Shift working required and mandatory; 6 days a week on a rotational basis
  • Role may require flexibility, including working different hours, weekends, or holidays, to provide global support coverage
  • Experience in customer service or technical support role
  • Excellent communication skills, ability to explain technical concepts to non-technical users
  • Strong problem-solving skills and the ability to follow documented procedures
  • Basic understanding of computer systems, networks, and software applications
  • Ability to manage multiple tasks simultaneously
  • Familiarity with ticketing systems, preferably Jira, is an advantage
  • Willingness to work some shifts and weekends if necessary
  • Nice to have specialty is any of the languages (Japanese, German, Spanish and Chinese)

Qualifications

  • Experience in a multi-tiered support environment
  • IT certifications (e.g. CompTIA A+, ITIL Foundation) are a plus
  • Minimum 1- 3 years of Working experience / Freshers also

 

A HOME FOR EVERYONE.

Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere.

We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.

A home for everyone.

LIXIL is an equal opportunity employer, with an inclusive culture that embraces diversity. We will consider all qualified applications for employment without regard to race, ethnicity, nationality or national origin, color, religion or beliefs, sex, sexual orientation, gender identity or expression, veteran status, or disability status.

This opportunity is closed to applications.