Customer Service Specialist

303

Europe
Belgium
LE_0136-Grohe N.V - S.A
Bachelor-/Master-/Diploma-Thesis
Hybrid
Full Time
5 January 2026

GROHE is the world's leading provider of sanitary fittings and a global brand, dedicated to providing innovative water products. For many decades, GROHE has been committed to the brand values of technology, quality, design and sustainability that all illustrate GROHE's commitment to creating exceptional experiences and to delivering "Pure Freude an Wasser". With its engineering, innovation and design activities firmly anchored in Germany, GROHE products bear the badge of quality "Made in Germany", ultimately strengthening the customers’ confidence in the brand. In 2014, GROHE became part of the LIXIL Corporation, a publicly listed company on the Tokyo Stock Exchange.

As part of LIXIL’s global brand GROHE, a leader in premium bathroom and kitchen solutions, we are looking for a Customer & Project Support Specialist to strengthen our team in Zaventem. This role combines customer service excellence with proactive commercial project support, giving you the opportunity to make an impact across both daily operations and long-term business growth.

If you enjoy helping customers, building strong relationships, driving commercial opportunities, and working in a bilingual environment, this is the role for you.

Your Impact

In this hybrid role, you will be both the trusted voice of our customers and a key partner for our project sales team. From guiding customers through inquiries to supporting the development of new opportunities in the Belgian market, you’ll contribute directly to customer satisfaction, sales success, and overall business performance.

What You Will Do

Customer Service Responsibilities

  • Respond to customer calls and inquiries on products, orders, returns, and account details

  • Process daily orders in SAP, monitor delivery timelines, and ensure data accuracy

  • Handle returns, credit notes, warranty claims, and after-sales support

  • Track outstanding payments, prepare account summaries, and support collections

  • Build strong customer relationships through clear, empathetic communication

  • Collaborate with internal teams to share customer insights and feedback

Commercial Project Support Responsibilities

  • Conduct desk research and market analysis to generate new leads

  • Manage and update project portfolios in the CRM system

  • Schedule customer appointments in collaboration with account managers

  • Prepare project reports and support ongoing project follow-up

  • Advise customers on product applications within building and renovation projects

  • Identify relevant market information and relay it internally

  • Coordinate with field teams, marketing, and other departments

  • Support marketing initiatives, project groups, and commercial campaigns

  • Process incoming orders and service requests professionally and efficiently

What You Bring

  • Experience in customer service, commercial support, or a similar client-facing role

  • Strong communication skills, both verbal and written

  • Fluent in French and Dutch, with a good command of English

  • Detail-oriented, proactive, and comfortable managing multiple priorities

  • A commercial or technical background (education or experience)

  • Affinity with the construction, real estate, or project sector is a plus

  • Proficiency in Microsoft Office and Google Suite

  • Working knowledge of SAP and CRM systems is an advantage

  • Bachelor’s degree (Economics, Business, or related field preferred)

Why Join Us

At LIXIL, you will be part of a global organisation dedicated to improving homes and lives through smart, sustainable innovation. You’ll join a collaborative, supportive team where your ideas matter and your work has real impact.

We offer a dynamic, bilingual work environment, opportunities for personal and professional growth, and the chance to contribute to the success of one of the world’s leading design brands.

Ready to make an impact?

Apply now and become our new Customer & Project Support Specialist at LIXIL.

A HOME FOR EVERYONE.

Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere.

We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.

A home for everyone.

LIXIL is an equal opportunity employer, with an inclusive culture that embraces diversity. We will consider all qualified applications for employment without regard to race, ethnicity, nationality or national origin, color, religion or beliefs, sex, sexual orientation, gender identity or expression, veteran status, or disability status.

This opportunity is closed to applications.