Service Manager - Kuwait

384

IMEA (India, Middle East, Africa)
Kuwait
LE_0165-Grome Marketing (Cyprus) Ltd.
Employee Assignment
Not remote
Full Time
15 July 2025

GROHE is the world's leading provider of sanitary fittings and a global brand, dedicated to providing innovative water products. For many decades, GROHE has been committed to the brand values of technology, quality, design and sustainability that all illustrate GROHE's commitment to creating exceptional experiences and to delivering "Pure Freude an Wasser". With its engineering, innovation and design activities firmly anchored in Germany, GROHE products bear the badge of quality "Made in Germany", ultimately strengthening the customers’ confidence in the brand. In 2014, GROHE became part of the LIXIL Corporation, a publicly listed company on the Tokyo Stock Exchange.

Responsible for operational performance of LIXIL-Grohe service providers & overall service excellence in Kuwait. He/She will be involved in daily issues resolution assignment & tracking on end-to-end conditions, providing technical support to all customer groups, focusing on a project channel, spare parts stock in/out and forecasting, mitigation of business-critical service incidents & customer satisfaction. In this role, he/she will also be responsible for brand reputation retention, warranty reporting, contracts & invoicing, hands on & service visits to VIP customers & project sites.

Primary Responsibilities:

  • Daily operational & field service management incl. field Service & Back-office team management (tasks assignment, KPIs, targets creation & assignment)
  • Spare parts stock keeping, tracking of items & reflecting in the SAP
  • Service partners performance monitoring & reporting
  • Case routing, escalation, assignment, tracking
  • Service visits to VIP customers & projects sites
  • Invoicing of spare parts & services
  • Technical Support Expertise on GROHE product portfolio
  • Implement principles of rational expense & service (remote support, spare parts & components first vs. complete products replacements and external technicians visits)
  • Support the service initiatives & roll-out of spare parts sales & distribution Execute other tasks assigned by Leader, Service Gulf & Levant

Qualifications:

  • Bachelor degree in IT and/or Engineering field
  • Engineering background
  • 3-5 years of experience in technical service
  • Technical & analytical mindset
  • Can do attitude, problem solver, result oriented, ability to act independently
  • Willingness to study, strive for perfection & help people
  • Ability to operate PC on a level of experienced user, read electrical schemes & explode drawings
  • Preferably experienced in CRM, FSM, WMS & SAP
  • Plumbing expertise preferred, but not mandatory
  • Service background in automotive, heating and or AC fields
  • Customer & human centric, ability to work with objections & efficiently communicate with customers and express ideas & solutions
  • Being punctual and attention to details

A HOME FOR EVERYONE.

Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere.

We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.

A home for everyone.

LIXIL is an equal opportunity employer, with an inclusive culture that embraces diversity. We will consider all qualified applications for employment without regard to race, ethnicity, nationality or national origin, color, religion or beliefs, sex, sexual orientation, gender identity or expression, veteran status, or disability status.

This opportunity is closed to applications.